Appointments
Deposits + Cancellations
Deposits for
colour & perms
NYNY salon will require a 25% deposit on all colour & perm services when booking over the phone. Online booking requires a 50% deposit.
This deposit will be deducted from your final service price.
You can call and pay over the phone when booking or visit the salon in person.
Cancellations
If you need to cancel, we require 48 hours’ notice to process a refund of your deposit.
Missed Appointments
If you arrive more than 10-15 minutes late, we may have to reschedule your appointment or offer you an alternative with another stylist who is available.
Any deposits paid for missed appointments will be forfeited.
If you have missed two consecutive appointments, you will be asked to pre-pay for your next visit or be required to provide an increased deposit.
Terms & Conditions
Privacy Policy
All client information is kept confidential and secured in client files. Credit cards are held for deposits and are only charged automatically when an appointment is missed.
Deposit Policy
NYNY salon will require a 25% deposit on all colour & perm services when booking over the phone. Online booking requires a 50% deposit.
Cancellation & Deposit Refund
We require 48 hours’ notice when cancelling your appointment in order to refund your deposit. Deposit refunds take 3-6 business days to process.
Refunds
If you are unsatisfied with your service, you can receive a fix or a refund within one week from the date of service.
Fixes and refunds outside the specified timeframe cannot be processed.
We always strive to ensure that each client is satisfied with their services. If not, please get in touch with the salon for further information.
Retail Return Policy
Hot tools (blow dryers & thermal irons) will be final sale.
Retail Products—If you are unsatisfied with your retail product, you can return it within 1 week for an exchange or store credit only. The returned product must be gently used and purchased by you or on a salon account. Some conditions apply.
Quote Policy
We strive to provide a starting point quote over the phone; however, prices will vary based on the stylist’s level, appointments and applications required, length and density of your hair, any additional services or treatments added during the consultation and additional colour/ product used.
16 & Under Policy
Any adolescent must be accompanied by a guardian to authorize the services being done in the salon and be present when the price quotes are being consulted.
Kindness Policy
We require respect and kindness towards our staff. Any other rude behaviour towards the staff will not be tolerated.
No basic vibes here just personalized , professional, head turning hair
